Differences

This shows you the differences between two versions of the page.

--- win81problmes [2016/04/24 18:05]
admin [First step]
+++ — (current)
@@ Line 1: / Line 1: @@
-====== First step ======
-Activate the log file
-. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L
-{{ :ins:go_to_menu.png?600 |}}
-. Activate Loging  (the programm will write what is doing, if some error happend)
-{{ :ins:options_for_loging.png?400 |}}
-. Set path for loging  (where to save the log file. This is a text file with file end .log)
-{{ :ins:activate_and_pfad_selection.png?600 |}}
-. Restart your application. If the error still exists, wait at least 30 seconds and then close it,
-and go to the path for the .log file and send it to us.
-====== Windows 8.1 ======
-On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".\\
-We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\
-. Check for Windows updates and install these\\
-. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\
-. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\
-. If nothing helps - you are not allown, you can see [[http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/32-bit-application-fails-to-start-after-81-upgrade/b825723e-e2a2-4c8f-bd1f-10446a5d7059?page=1|application fails to start after 8.1 upgrade]]  \\
-or [[https://social.msdn.microsoft.com/Forums/windowsapps/en-US/ad2308a8-4973-4f43-9f2f-05b0461ce23c/a-dynamic-link-library-dll-initialization-routine-failed-exception-from-hresult-0x8007045a?forum=winappswithcsharp|A dynamic link library (DLL) initialization routine failed. ]]  \\
-===== Windows XP =====
-. Consider installing Windows 7, in normal case it works on your machine\\
-if this is not possible:\\
-. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\
-. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version

Help for TexMind Products

User Tools

Site Tools

Differences

Page Tools