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win81problmes [2016/04/24 18:05]
admin [First step]
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-====== First step ====== 
-Activate the log file 
-1. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L  
-{{ :ins:go_to_menu.png?600 |}} 
-2. Activate Loging  (the programm will write what is doing, if some error happend) 
-{{ :ins:options_for_loging.png?600 |}} 
-3. Set path for loging  (where to save the log file. This is a text file with file end .log) 
-{{ :ins:activate_and_pfad_selection.png?600 |}} 
-4. Restart your application. If the error still exists, wait at least 30 seconds and then close it, 
-and go to the path for the .log file and send it to us. 
-====== Windows 8.1 ====== 
-On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".\\ 
-We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\ 
-1. Check for Windows updates and install these\\ 
-2. Install again the redistributables on your machine  [[|Visual C++ Redistributable Packages für Visual Studio 2013]] \\ 
-3. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\ 
-4. If nothing helps - you are not allown, you can see [[|application fails to start after 8.1 upgrade]]  \\ 
-or [[|A dynamic link library (DLL) initialization routine failed. ]]  \\ 
-===== Windows XP ===== 
-1. Consider installing Windows 7, in normal case it works on your machine\\ 
-if this is not possible:\\ 
-1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[| Windows XP SP3 ]]. \\ 
-2. Install again the redistributables on your machine  [[|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version 
win81problmes.1461521133.txt.gz · Last modified: 2016/04/24 18:05 by admin