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win81problmes [2016/04/24 18:00] admin |
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- | ====== First step ====== | ||
- | Activate the log file | ||
- | 1. Go to the licensing menu (Main Form -> Options-> | ||
- | {{ : | ||
- | 2. Activate Loging | ||
- | |||
- | 3. Set path for loging | ||
- | 4. Restart your application. If the error still exists, wait at least 30 seconds and then close it, | ||
- | and go to the path for the .log file and send it to us. | ||
- | |||
- | ====== Windows 8.1 ====== | ||
- | |||
- | On some computers with Windows 8.1 the programm fails to start and windows return " | ||
- | |||
- | We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\ | ||
- | 1. Check for Windows updates and install these\\ | ||
- | 2. Install again the redistributables on your machine | ||
- | 3. Set the programm to run in compability modus (Right mouse button ->Panel " | ||
- | 4. If nothing helps - you are not allown, you can see [[http:// | ||
- | or [[https:// | ||
- | |||
- | ===== Windows XP ===== | ||
- | 1. Consider installing Windows 7, in normal case it works on your machine\\ | ||
- | if this is not possible:\\ | ||
- | 1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https:// | ||
- | 2. Install again the redistributables on your machine | ||
- |