User Tools

Site Tools


win81problmes

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
win81problmes [2015/03/25 09:33]
admin
win81problmes [2017/01/26 00:29]
admin removed
Line 1: Line 1:
 +====== Activate Log - (Error protocol)  ======
 +Activate the log file
 +1. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L 
 +{{ :ins:go_to_menu.png?600 |}}
 +
 +2. Activate Loging  (the programm will write what is doing, if some error happend)
 +{{ :ins:options_for_loging.png?600 |}}
 +
 +3. Set path for loging  (where to save the log file. This is a text file with file end .log)
 +{{ :ins:activate_and_pfad_selection.png?600 |}}
 +
 +4. Restart your application. If the error still exists, wait at least 30 seconds and then close it,
 +and go to the path for the .log file and send it to us.
 +
 ====== Windows 8.1 ====== ====== Windows 8.1 ======
  
Line 12: Line 26:
 ===== Windows XP ===== ===== Windows XP =====
 1. Consider installing Windows 7, in normal case it works on your machine\\ 1. Consider installing Windows 7, in normal case it works on your machine\\
-if this not possible:\\+if this is not possible:\\
 1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\ 1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\
 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version