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win81problmes [2015/03/22 18:56]
admin
win81problmes [2017/01/25 22:29]
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 +====== Activate Log - (Error protocol)  ======
 +Activate the log file
 +1. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L 
 +{{ :ins:go_to_menu.png?600 |}}
 +
 +2. Activate Loging  (the programm will write what is doing, if some error happend)
 +{{ :ins:options_for_loging.png?600 |}}
 +
 +3. Set path for loging  (where to save the log file. This is a text file with file end .log)
 +{{ :ins:activate_and_pfad_selection.png?600 |}}
 +
 +4. Restart your application. If the error still exists, wait at least 30 seconds and then close it,
 +and go to the path for the .log file and send it to us.
 +
 ====== Windows 8.1 ====== ====== Windows 8.1 ======
  
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 We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\ We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\
-1. Check for Windows updates and isntalle these\\+1. Check for Windows updates and install these\\
 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\ 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\
 3. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\ 3. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\
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 ===== Windows XP ===== ===== Windows XP =====
 1. Consider installing Windows 7, in normal case it works on your machine\\ 1. Consider installing Windows 7, in normal case it works on your machine\\
-2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]]  - the X86!!\\ +if this is not possible:\\ 
-3. Ask us for the special XP version\\ +1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\ 
- +2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version 
- +