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--- win81problmes [2015/03/22 20:56]
admin created
+++ win81problmes [2017/01/26 00:29]
admin removed
@@ Line 1: / Line 1: @@
+====== Activate Log - (Error protocol)  ======
+Activate the log file
+. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L
+{{ :ins:go_to_menu.png?600 |}}
+. Activate Loging  (the programm will write what is doing, if some error happend)
+{{ :ins:options_for_loging.png?600 |}}
+. Set path for loging  (where to save the log file. This is a text file with file end .log)
+{{ :ins:activate_and_pfad_selection.png?600 |}}
+. Restart your application. If the error still exists, wait at least 30 seconds and then close it,
+and go to the path for the .log file and send it to us.
 ====== Windows 8.1 ======
-On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".
+On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".\\
-We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)
+We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\
-. Check for Windows updates and isntalle these\\
+. Check for Windows updates and install these\\
 . Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\
 . Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\
@@ Line 12: / Line 26: @@
 ===== Windows XP =====
 . Consider installing Windows 7, in normal case it works on your machine\\
-. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]]  - the X86!!\\
+if this is not possible:\\
-. Ask us for the special XP version\\
+. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\
+. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version

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