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win81problmes [2015/03/22 18:56]
admin created
win81problmes [2016/04/24 18:06]
admin [First step]
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 +====== Activate Log - (Error protocol)  ======
 +Activate the log file
 +1. Go to the licensing menu (Main Form -> Options-> Licensing Options) or press  CTRL+Alt + L 
 +{{ :ins:go_to_menu.png?600 |}}
 +
 +2. Activate Loging  (the programm will write what is doing, if some error happend)
 +{{ :ins:options_for_loging.png?600 |}}
 +
 +3. Set path for loging  (where to save the log file. This is a text file with file end .log)
 +{{ :ins:activate_and_pfad_selection.png?600 |}}
 +
 +4. Restart your application. If the error still exists, wait at least 30 seconds and then close it,
 +and go to the path for the .log file and send it to us.
 +
 ====== Windows 8.1 ====== ====== Windows 8.1 ======
  
-On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".+On some computers with Windows 8.1 the programm fails to start and windows return "unknown error".\\
  
-We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second) +We are working to overcome this issue. What you can try before telling us (check each single step, often is enough the first or the second)\\ 
-1. Check for Windows updates and isntalle these\\+1. Check for Windows updates and install these\\
 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\ 2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]] \\
 3. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\ 3. Set the programm to run in compability modus (Right mouse button ->Panel "Compability" -> Start Programm in compability modus as Windows 8 or Windows 7 \\
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 ===== Windows XP ===== ===== Windows XP =====
 1. Consider installing Windows 7, in normal case it works on your machine\\ 1. Consider installing Windows 7, in normal case it works on your machine\\
-2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=40784|Visual C++ Redistributable Packages für Visual Studio 2013]]  - the X86!!\\ +if this is not possible:\\ 
-3. Ask us for the special XP version\\ +1. Check if you have Service Pack 3 (Windows XP SP3) installed, this is required!!! This is [[https://support.microsoft.com/en-us/kb/322389/en| Windows XP SP3 ]]. \\ 
- +2. Install again the redistributables on your machine  [[http://www.microsoft.com/de-de/download/details.aspx?id=8328|This redistrubitable package from Microsoft ]]  - the x86 (32 bit) Version 
- +